Payment & Cancellation Policies

Payment Policies

 

What forms of payment do you accept in the studio?

A credit card is required to reserve your appointment online. For the remaining balance, cash is the preferred payment method in the studio. If you choose to pay by card at your appointment, please note that a 3.5% processing fee will apply. We appreciate your understanding and support!

 

Is a deposit required to book an appointment?

Yes, all appointments require a $25 non-refundable deposit paid by credit card at the time of booking. This secures your spot and will be deducted from your total at the appointment. Please make sure to read our cancellation policy below before booking.

If no deposit was made, the $25 fee must be paid before rescheduling.

 

Do you offer payment plans or financing?

At this time, we do not offer payment plans or financing, but we’re working on making this option available soon. For now, full payment is due on the day of your appointment, preferably in cash. Thank you for your patience and support!

 

Cancelation Policies

 

A $25 non-refundable deposit is required at the time of booking to secure your appointment. The deposit is applied toward the total cost of your initial procedure, with the remaining balance due on the day of your appointment. If no deposit was made, the $25 fee must be paid before rescheduling.

Because cosmetic brow tattooing is a time-intensive service (approximately 1.5–2 hours), your appointment time is reserved exclusively for you.

Consultations are paid in full at the time of booking. Failure to attend a scheduled consultation will result in a 50% no-show penalty.

 

Rescheduling & No-Show Policy

Please provide at least 48 hours’ notice to cancel or reschedule your appointment.

• Appointments canceled or rescheduled within 48 hours, or missed without notice, will forfeit the $25 booking fee. No exceptions.

• The booking fee is non-refundable but may be transferred once if rescheduled with proper notice.

• You may reschedule your initial appointment up to two times. Additional reschedules will require a new booking fee.

• Unused or unscheduled deposits expire after 3 months.

 

Additional Policies

• No guests or children are allowed in the treatment room. Bringing an unmonitored child will require rescheduling and a new deposit.

• Results are not guaranteed. No refunds or returns.

• If signs of infection appear after treatment, seek medical care immediately.

• Debi Brows reserves the right to refuse service.

• Prices are subject to change without notice.

 

What happens if I am late?

Please arrive on time for your appointment. If you arrive more than 15 minutes late, we reserve the right to cancel your appointment to avoid delays for other clients. In this case, the $25 booking fee is forfeited and cannot be refunded or transferred. If no deposit was made, the $25 fee must be paid before rescheduling.

We understand that unforeseen circumstances happen; however, late arrivals and last-minute changes impact scheduled appointment times and other clients. For this reason, this policy is strictly enforced with no exceptions.

 

Complimentary & Discounted Services

Complimentary or discounted services are subject to the same booking and cancellation policies as all other appointments. If an appointment is missed, canceled late, or proper notice is not received, a $25 no-show fee will apply. This policy is in place because appointment time is reserved specifically for each client.

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Consultation Appointments

 

Consultations are paid in full at the time of booking to reserve your appointment.

What happens if I don’t show up to my consultation? Failure to attend your scheduled consultation without proper notice will result in a no-show penalty of 50% of the consultation fee. This policy helps protect reserved appointment time and allows us to serve all clients fairly.

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​Mandatory- Be prepared!!

Please read the FAQs related to your chosen treatment before booking

or arriving for your appointment.